Tinos Software is seeking a proactive and detail-oriented Customer Quality Assurance Associate to ensure our products and services meet customer expectations and industry quality standards. This role focuses on collecting, analyzing, and resolving customer-reported issues, improving user satisfaction, and supporting cross-functional teams to maintain top-notch service delivery.

Skills

• Communication
• Interpersonal Skills
• Customer Centricity
• Analytical skills
• Problem-Solving Skills

Requirements

• Job Role Customer Quality Specialist
• Job Type Full Time
• Workplace Type Onsite
• Industry IT Services and IT Consulting

Secondary locations

About

Not provided

Responsibilities

• Act as the bridge between customers and technical teams to report and resolve issues
• Track, investigate, and follow up on customer-reported bugs, complaints, or performance concerns
• Conduct quality checks based on user feedback and provide insights to development and support teams
• Monitor support tickets and customer feedback to identify recurring issues and quality gaps
• Ensure customer queries are logged, categorized, and tracked accurately
• Collaborate with QA and Product teams to suggest enhancements and preventive measures
• Assist in maintaining product knowledge bases, FAQs, and documentation updates

Other Requirements

• Bachelor’s degree or diploma in Computer Science, Business, or related field
• Strong communication and interpersonal skills
• Detail-oriented with excellent analytical and problem-solving ability
• Basic knowledge of software/web applications and customer service processes
• Ability to handle multiple customer interactions and prioritize tasks effectively
• Familiarity with ticketing systems (e.g., Zoho, Freshdesk, or similar) is a plus
• Customer-centric mindset and ability to stay calm under pressure

Growth Opportunity:

• Starting salary of ₹10,000/month
• Evaluation and performance-based increment within 3–6 months
• Career growth into QA Lead, Customer Success, or Product Support roles

Good to have

Not provided

About the Company

Looking for excellent web design and AI services at an affordable price? Then, you have landed in the right place! At Tinos, we are up with a superb team of quality web designers, blockchain experts, graphic designers, eCommerce web developers, android & IOS application developers, and Cyber Security professionals to bring you state-of-the-art web design services.