Skills

• Customer Service
• Technical Support
• Onsite Service
• Complaint Handling
• Root Cause Analysis

Requirements

• Job Role Assistant Manager - Service
• Job Type Full Time
• Workplace Type Onsite
• Industry Human Resources Services

Secondary locations

About

Not provided

Responsibilities

• Respond to customer queries and complaints by coordinating with regional sales teams.
  
• Conduct customer visits to inspect defective pieces, identify root causes in collaboration with internal functions, and generate leads for spares and overhauling business.
  
• Educate customers on service capabilities, providing maintenance tips and methods to build brand value and enhance business.
  
• Assess feasibility of providing onsite service based on inspection reports, component availability, and complexity. Communicate requirements to marketing for accurate service costing.
  
• Deliver onsite service where feasible to ensure customer satisfaction.
  
• Plan and conduct online and offline technical seminars effectively.
  
• Achieve and maintain DSO target with focus on increasing sales revenue and meeting order booking targets.
  
• Collaborate closely with Production and RFQ teams to ensure on-time delivery and timely submission of offers.
  
• Develop and implement strategies to grow the service business in line with specific industry requirements.

Other Requirements

• 3 to 8 years of experience in customer service, technical support, or field service roles.
  
• Strong understanding of service sales, spares, and overhauling business.
  
• Experience in conducting customer visits, root cause analysis, and preparing inspection reports

Good to have

Not provided

About the Company

CareerTree is a 20 year old organization doing pioneer work in the area of Hiring, Consulting, Technology and Training. We are spread across Chennai, Bangalore, New Delhi, Mumbai, Hyderabad, Cochin, Coimbatore and Rudrapur besides operating in many project sites. 

 • In Talent Acquisition, we are supporting in the areas of Executive Search, Front Line Recruitment, Leadership Hiring, RPO model, Temp Staffing, etc. 

• In the OD Consulting space, we predominantly work in the areas of Competency Management, Performance Management System, HR Surveys / Audits, Employee Assessments, HR Process Outsourcing, etc.

 • In HR Technology, we have developed in-house web-enabled Workforce Job portal, Human Resource Management System, Recruitment Management portal, etc. 

• In Training & Coaching, we provide training for leadership, executive coaching, team-building, etc. 

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