The Back Office Service Coordinator is responsible for providing administrative and operational support to the service department. The role includes managing service documentation, coordinating technician schedules, handling customer service records, and ensuring smooth communication between service teams and customers.

Skills

• Microsoft Office
• Communication
• Outlook
• Customer Handling
• Monitoring
• Coordination
• Scheduling
• CRM
• ERp
• Attention to detail

Requirements

• Job Role Back Office Coordinator
• Job Type Full Time
• Workplace Type Onsite
• Industry Industrial Machinery Manufacturing

Secondary locations

About

Not provided

Responsibilities

• Coordinate and schedule service appointments for technicians.
• Maintain records of service calls, technician visits, and customer feedback.
• Communicate with customers to confirm appointments and follow-ups.
• Update CRM/service software with job details and technician reports.
• Assist in preparing service quotations, job cards, and invoices.
• Monitor open service calls and ensure timely closure.
• Handle customer complaints or queries and escalate when necessary.
• Prepare daily, weekly, and monthly service reports.
• Track spare parts movement and update stock levels as needed.
• Support service team with logistical and documentation requirements.

Other Requirements

Key Skills & Competencies:

• Excellent organizational and coordination skills
• Strong written and verbal communication
• Proficiency in MS Office (Excel, Word, Outlook)
• Knowledge of CRM or ERP service software is an advantage
• Attention to detail and accuracy in data handling

Qualifications:

• Graduate in any discipline (preferably commerce or business-related)
• FRESHERS with Technical Background are Welcome
• Minimum 1–2 years of experience in a similar role
• Experience in service-based industries is preferred

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Overtime pay
• Yearly bonus

Language:

• English (Preferred)

Work Location: In person

Good to have

Not provided

About the Company

Aquaneeta is one of the leading water treatment plants or water purifier manufactures and suppliers in Kerala.