We are looking for a friendly, organized, and professional Client Service Coordinator, with at least 2 years of experience, to be the welcoming face of our company. The ideal candidate will efficiently manage front desk operations, handle incoming calls, and assist the IT Support team in coordinating client interactions.

Skills

• Communication
• Customer focus
• Organizational skills
• CRM Software
• MS Office
• Interpersonal Skills

Requirements

• Job Role Front Office Coordinator
• Job Type Full Time
• Workplace Type Onsite
• Industry Software Development

Secondary locations

About

Not provided

Responsibilities

1. Call Management:

• Handle and route incoming calls professionally, ensuring prompt and courteous responses.
• Address customer inquiries, escalate them to the IT Support Manager when necessary.
• Maintain detailed call logs and records of interactions for follow-up.

2. Customer Interaction Support:

• Act as a point of contact between customers and the IT Support team.
• Coordinate with clients to schedule appointments, service updates, and provide regular follow-ups.
• Respond to customer queries with professionalism and a customer-first attitude.                                                                                        3. Administrative Support:
• Assist the IT Support Manager in maintaining reports, tracking tickets, and preparing documentation.
• Handle day-to-day administrative tasks, including email correspondence, scheduling, and meeting coordination.

4. Communication and Coordination:

• Ensure timely communication between the IT team and customers.
• Collaborate with internal teams to resolve service issues and ensure customer satisfaction.
• Maintain a professional and approachable demeanor to foster positive interactions with both clients and colleagues.

5. Reception Area Management:

• Maintain a tidy, welcoming, and organized front office space.
• Greet and assist visitors, ensuring they are directed to the appropriate department or person.

Other Requirements

• Communication Skills: Strong verbal and written communication skills.
• Customer Focus: Professional, empathetic, and customer-oriented approach.
• Organizational Skills: Ability to multitask, prioritize, and manage time effectively.
• Proficiency in using CRM software and MS Office tools (Excel, Word, Outlook))
• Interpersonal Skills: Strong ability to collaborate and coordinate with internal teams and customers.

Good to have

Not provided

About the Company

Voxtron is based in Dubai , U.A.E and has offices/affiliates in Qatar, India, Germany, Austria, Belgium, Italy, Turkey, Tunisia, Hong Kong, Portugal and Thailand.

For over a decade, we have been providing affordable customer engagement optimization solutions in partnership with leading technology vendors such as Enghouse interactive, SAGE, Verint, Clarabridge, Odoo, Microsoft etc. This wide portfolio places us in a unique position to offer customers and partners a complete, fully-featured solutions.

Our customers include Government organizations, Outsourcing companies, Corporates, Financial and Insurance organizations etc. Voxtron specializes in providing customer engagement/interaction optimization solutions such as Omni Channel Contact Centers, Self service applications, ERP / CRM solutions, Attendant Operator Consoles, Workforce Optimization Suite, Messaging Solutions, Social Media monitoring etc. These solutions help organizations enrich customer interactions, improve business processes, and optimize their workforce in order to enhance loyalty, increase revenue, mitigate risk, and manage operational costs. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. Our solutions are based on the realization of numerous projects and the needs of our customers. Solutions today are rarely simple — they demand technologies from a range of vendors plus skills across a number of disciplines. We have highly skilled, highly experienced, highly competent resources to deliver the most challenging projects. Our involvement spans consulting, design, implementation and comprehensive post-sales support, including 24/7 cover and a quick response time, which is unmatched and unique to the region.