We are seeking an experienced Customer Success Manager to join our team. The candidate will play a key role in ensuring customer satisfaction, delivering client engagement excellence, and driving customer success through proactive measures.

Skills

• Customer Success Management
• Customer Delivery Management
• Customer relationship management
• Communication
• Interpersonal
• Multitasking
• CRM Tools
• Negotiation

Requirements

• Job Role Customer Success Manager
• Job Type Full Time
• Workplace Type Onsite
• Industry Software Development

Secondary locations

About

Not provided

Responsibilities

• Act as the primary point of contact and trusted advisor for customers
• Develop and nurture long-term relationships with the Customer stakeholders
• Understand Customer requirements and business goals
• Ensure frictionless onboarding & adoption of Tranzmeo’s product/solution.
• Proactively review and manage customer accounts for greater Customer satisfaction and long-term retention.
• Track & get the customer issues resolved promptly and effectively, escalating when necessary.
• Conduct regular review meetings with the customer to provide insights on product usage and best practices.
• Collaborate with cross-functional Tranzmeo teams (Sales, Product, Support) to ensure a seamless customer experience.
• Regularly monitor customer account health metrics and implement strategies to mitigate business risks
• Develop new knowledge assets based on experiential insights from Customer engagements
• Gather business insights of Customer needs and drive upsell/cross-sell opportunities

Other Requirements

• Education: B.Tech degree (mandatory).
• Experience: Minimum 7 years of relevant experience in Customer Success Management, Customer Delivery Management, or Customer Relationship Management.
• Excellent communication and interpersonal skills.
• Language Proficiency: Fluency in English and Hindi is mandatory.
• Strong problem-solving and negotiation abilities.
• Ability to manage multiple clients and priorities effectively.
• Ability to quickly learn about the software products/solutions to guide clients in their business context
• Familiarity with CRM tools and customer success platforms.

Good to have

Not provided

About the Company

Tranzmeo - Towards a smart tomorrow! We, Tranzmeo is an anomaly forensics company, based out of gods own country kerala, that endeavours to reshape remote sensing and anomaly detection with technology and innovation. Here, we believe and work for the ideas that could transform the world. With its advanced remote monitoring system, Tranzmeo Connect OneView, Tranzmeo aims to forefront the digital evolution. T-Connect Oneview, powered by the advanced technologies of AI, ML, and Fibre optic sensing, is India’s first advanced solution for anomaly and intrusion detection. T-Connect OneView operates in pipelines, rails, subsea, smart roads, LNG, power cables and border security across the country. Tranzmeo kickstarted its official journey in 2017, under the leadership and guidance of our Founder, Mr. Safil Sunny. The impeccable growth and achievements of the company continue every year, motivating many aspiring startups. Widening our horizon, Hindustan Petroleum Corporation Limited , a Maharatna Status and a Forbes 2000 company, has also become a valuable partner of Tranzmeo. Our Tranzmeo family is built on core values of integrity, hard work, commitment and excellence. Encouraging talents, Tranzmeo keeps on upgrading ourselves for a better and smart future.