We are looking for an experienced Assistant Manager – BPO Voice to lead and manage our customer support team. The ideal candidate must have strong expertise in inbound voice operations, team leadership, and performance management.

Skills

• Leadership Skills
• Performance Management
• People Management Skills
• BPO
• Inbound sales

Requirements

• Job Role Team Lead - BPO Voice
• Job Type Full Time
• Workplace Type Onsite
• Industry Staffing & Recruiting

Secondary locations

About

Not provided

Responsibilities

• Lead, manage, and mentor the voice support team for inbound customer service.
• Monitor daily performance metrics, including shrinkage & attrition control.
• Conduct team meetings, coaching sessions, and conflict resolution.
• Ensure adherence to SLAs, quality parameters, and customer satisfaction targets.
• Prepare and present performance reports to senior management.

Other Requirements

• Minimum 5 years of BPO Voice Process experience (International preferred).
• At least 2 years of Team Handling / Supervisory experience.
• Proven experience in inbound call operations.
• Strong knowledge of shrinkage and attrition management.
• Excellent communication, leadership, and people management skills.

Qualification: Graduation Mandatory

Experience: Minimum 5 Years in BPO Voice Process (Team Handling Mandatory)

Good to have

Not provided

About the Company

Advenxa serve clientele solutions for various business venture to bring insight into their business goals for finding solutions for better manpower sourcing.