We are hiring US Voice Process Executive for a reputed BPO located at Infopark, Kochi. As a Voice Process Executive, you will be responsible for handling customer interactions via inbound and outbound voice calls. You must ensure excellent customer service by resolving queries, providing solutions, and adhering to process guidelines.

Skills

• Communication
• Customer focus
• Interpersonal Skills
• Problem-Solving Skills
• BPO

Requirements

• Job Role US Voice Process Executive
• Job Type Full Time
• Workplace Type Onsite
• Industry Staffing & Recruiting

Secondary locations

About

Not provided

Responsibilities

• Handle inbound and outbound customer calls
• Deliver exceptional service and ensure high customer satisfaction
• Accurately document customer interactions in the system
• Meet individual and team performance targets (KPI driven)
• Follow process guidelines and maintain quality standards
• Collaborate with internal teams to resolve customer concerns

Other Requirements

• Recent Graduates with Excellent communication skills and Candidates with 2 – 3 years of experience in BPO voice process
• Graduation in any discipline (mandatory)
• Strong communication and problem-solving skills
• Willingness to work Night Shift (6 PM – 3 AM)
• Customer-focused and good interpersonal skills

Good to have

Not provided

About the Company

Advenxa serve clientele solutions for various business venture to bring insight into their business goals for finding solutions for better manpower sourcing.