We are seeking a proactive and customer-focused Customer Relationship Manager (CRM) to join our team in Kochi. The ideal candidate will be responsible for maintaining strong client relationships, ensuring customer satisfaction, and supporting business growth through effective communication and service delivery.

Skills

• Client Relationship Management
• Customer Satisfaction
• Communication
• Multitasking
• Microsoft Office

Requirements

• Job Role Customer Relationship Manager -CRM
• Job Type Full Time
• Workplace Type Onsite
• Industry Human Resources Services

Secondary locations

About

Not provided

Responsibilities

• Build and maintain positive relationships with existing and potential clients.
• Act as the primary point of contact for client queries, concerns, and feedback.
• Coordinate with internal teams to ensure timely delivery of services and solutions.
• Maintain accurate customer records and track interactions using CRM software.
• Identify opportunities for upselling or cross-selling products and services.
• Prepare client reports and share insights with management to improve retention strategies.
• Resolve client issues promptly to ensure customer satisfaction and loyalty.

Other Requirements

• Minimum 1 year of experience in customer relationship management, client servicing, or a related role.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and problem-solving abilities.
• Proficiency in MS Office and familiarity with CRM tools/software.
• Ability to multitask, prioritize, and manage time efficiently.
• A team player with a positive attitude and customer-centric mindset.

Good to have

Not provided

About the Company