Technical Analyst
Polus Solutions
- 2 Vacancy
- Technopark,Trivandrum
-
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- Posted: Today
- Not yet applied
- Job id69310966bd936d665c8afb43
- Experience1 - 3 years
- SalaryNot disclosed
- Job Applicants0
Polus is looking for talented, experienced, and innovative candidates to be part of our support organization. Your focus is to deliver post implementation support and solutions to our various customers across the globe.
You will be innovative, energetic, and able to adapt to new processes and procedures quickly. You will also be committed to customer success with excellent listening and timely response skills. In this role, you will be handling day to day operations which includes incident Management, Problem Management, Change Management, Release Management and Service Request handling.
Skills
- Ticketing Tools
- SQL
- Databases
- Java
- Communication
- Customer Handling
- Problem-Solving Skills
- Listening and Responding Skill
Requirements
- Job Role Technical Analyst
- Job Type Full Time
- Workplace Type Onsite
- Industry Software Development
Secondary locations
Not providedAbout
Not provided
Responsibilities
- First point of contact for Customers.
- Provide Level 2 technical support.
- Apply basic diagnostic techniques to identify issues, investigate causes and recommend solutions to correct common failures.
- Takes end to end ownership of issues till resolution.
- Escalate complex problems to the Level 3 technical support if needed.
- SLA adherence and follow the established Service Management processes.
Other Requirements
- Prior experience in IT Service Management (Incident/problem/Change/SR management)
- Experience in any of the ticketing tools (ServiceNow, Jira, etc.)
- Good working knowledge of SQL commands and PL SQL
- Overall knowledge of database fundamentals
- Hands-on experience in all generic database monitoring
- Basic understanding of Java/JEE is good to have
- Good analytical reasoning skills and lateral thinking capability
- Good communication skills
- Good Customer handling skills
- ITIL V3/V4 foundation certification is desirable
- Willingness to work in rotational shift (24/5)
- Education: Graduates in BE/BTech (Computer science or related) or MSC Computer science /MCA or equivalent.
- Experience: 1-3 years of experience in IT support
Good to have
Not provided
About the Company
Established in 2009, Polus is a global software solutions and product
development company dedicated towards providing expert software development services and solutions for small, large and medium-sized companies. Polus thrives on process-driven software development and consulting models that meet the needs for a variety of consumers. We offer software and system product development, application development, mobile application development and more. Our methodology focuses on reliability, quick turnaround, and high-value product and we offer both on-site and off-shore options.
We are a team of experienced employees that are experts in developing concise yet advanced software options for all types of customers. Creativity, flexibility, collaboration and personal initiative are core values at Polus, where our self-motivated workforce is always seeking opportunities to further their training and grow.
Our people are our greatest strength. We have developed a team focused on inclusivity and collaboration, meaning that your role is fundamental to the team. Our employees are able to enjoy responsibility, even at an initial stage of profession. We focus on nurturing our employees' careers through each step of the way.