As a Telecaller, you will be responsible for making outbound calls to potential customers, promoting our products or services, and generating sales leads. You will need excellent communication skills, be persuasive, and have a friendly and professional phone manner.

Skills

• Communication Skills
• Persuasion Skills
• Customer Service
• Customer Relationship
• Confidence
• Adaptability
• Time Management

Requirements

• Job Role Telecaller
• Job Type Full Time
• Workplace Type Onsite
• Industry Furniture

Secondary locations

About

Not provided

Responsibilities

1. Outbound and Inbound Calls:

   • Initiate outbound calls and answer inbound calls.
   • Follow scripts and guidelines provided.

2. Sales and Promotion:

   • Promote and sell products or services.
   • Meet or exceed set call and sales targets.

3. Lead Generation:

   • Identify and qualify potential leads.
   • Record detailed information for follow-up.

4. Customer Relationship:

   • Build positive relationships with customers.
   • Address issues and provide solutions.

5. Documentation:

   • Record and maintain accurate call data.

6. Follow-up and Feedback:

   • Conduct follow-up calls for leads.
   • Seek and apply feedback for improvement.

7. Market Research:

   • Gather market information and provide feedback.

8. Adherence to Guidelines:

   • Follow company scripts and ethical standards.

9. Team Collaboration:

   • Collaborate with colleagues and share insights.

10. Handling Objections:

    • Address and overcome customer objections.

11. Appointment Setting:

    • Schedule appointments for sales representatives.

12. Feedback to Management:

    • Provide regular updates to supervisors.

Other Requirements

Not provided

Good to have

1. Communication Skills:

   • Clear and effective verbal communication.
   • Active listening and understanding.

2. Sales and Persuasion:

   • Ability to promote and sell products or services.
   • Skill in overcoming objections and closing deals.

3. Customer Service:

   • Empathy and problem-solving skills.
   • Positive and patient attitude.

4. Product/Service Knowledge:

   • Thorough understanding of offerings.
   • Ability to address FAQs.

5. Time Management:

   • Efficient call handling.
   • Meeting targets within specified timeframes.

6. Adaptability:

   • Flexibility to adapt to changes.
   • Ability to work in a dynamic environment.

7. Confidence:

   • Projecting confidence in conversations.

8. Teamwork:

   • Collaboration with colleagues for shared goals.

9. Technical Proficiency:

   • Comfortable using calling systems and databases.

10. Goal-Oriented:

    • Working towards and achieving set targets.

11. Ethical Conduct:

    • Conducting oneself with honesty and integrity.

12. Language Skills:

    • Multilingual abilities if required.

13. Resilience:

    • Remaining calm under pressure.

14. Documentation:

    • Accurate recording and maintenance of call data.

15. Feedback and Improvement:

    • Willingness to seek and apply feedback for continuous improvement.

About the Company