The Customer Support role involves assisting customers with product inquiries, troubleshooting technical issues, and providing excellent service through various communication channels. Responsibilities include resolving customer complaints, escalating complex issues to higher levels of support, and maintaining detailed records of interactions to ensure high customer satisfaction. Candidates should have strong communication skills, problem-solving abilities, and a passion for helping customers.

Skills

• BPO
• Operations Management
• Team management
• Customer Relationship
• Sales

Requirements

• Job Role Customer Support
• Job Type Full Time
• Workplace Type Onsite
• Industry E Learning

Secondary locations

About

Not provided

Responsibilities

• A customer support role typically involves assisting customers with inquiries, resolving issues, and improving overall customer satisfaction
• Duties may include:
• Responding to customer inquiries via phone, email, or live chat
• Troubleshooting technical problems and providing solutions
• Recording and updating customer information in databases
• Escalating complex issues to higher levels of support
• Maintaining a high level of knowledge about company products and services
• Providing exceptional customer service and building positive relationships with customers
• Collaborating with other teams to resolve customer issues and improve processes
• Staying current with industry developments and updates to company policies
• Continuously seeking ways to improve customer experience and overall satisfaction

Other Requirements

Good to have

Not provided

About the Company

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