The primary function of the role is to connect with the customer to ensure documents required for visa processing are complete and error-free and handed over to the customer on time.

Skills

• Vendor Management
• Quality Control
• Asset Management
• Proactive
• Empathetic

Requirements

• Job Role Senior Operations Consultant - Travel
• Job Type Full Time
• Workplace Type Onsite
• Industry Outsourcing and Offshoring Consulting

Secondary locations

About

Not provided

Responsibilities

Primary:

• Focus on completing the targeted handover with utmost care ensuring smooth visa processing.
• All enquiries from the customers are to be answered by giving clear information on the visa documentation status and related activities.
• Proofread the documents updated by the documentation team and ensure complete and correct information is shared with the customer
• Follow up with the customer for any pending documents required as per the rules of each country
• Ensure Google reviews are collected from the customers served and acknowledge their responses or feedback.

• Make sure that all calls/chats are acknowledged and information is passed on to the respective consultant via CRM

• The consultant confirms the Visa appointment and guides the customer through the entire process

• Be updated with the changing rules and regulations of Visa for all countries and always showcase learning attitude

• Regularly check adherence to the visa application process and documentation requirements for all countries.

• Adhere to the internal process flow and SOP while handling operations and answering queries from customers.

• Conduct a thorough check of the details documented by the documentation team and share feedback with the consultants regularly. Keep track of pending follow-ups to collect complete documents for visa approvals

• Be flexible to work in shifts

• Be proactive and empathetic towards customers

Other Requirements

• Vendor management

• Security management

• Quality control

• Administration

• Asset management

• Housekeeping management

• Tracking and reporting

• Incentive monitoring

• Transport management

• Cafeteria management

• Travel operations

• Facility management

• General administration

Good to have

Not provided

About the Company

A world where outsourcing meets excellence – welcome to HTIC Global! We stand as a beacon of excellence in the outsourcing landscape of Dubai, UAE. Renowned for our commitment to quality & client satisfaction, we take pride in being one of the best outsourcing company in the UAE region. With a dedication to delivering exceptional services, we have emerged as a trusted partner in sectors like - travel, aviation, financial consultancy, insurance, etc.