We are seeking a results-driven Sales Manager with proven experience in selling contact center software solutions. The ideal candidate will focus on identifying, engaging, and closing sales opportunities while building strong client relationships. The role involves frequent travel to meet prospective clients, present solutions, and drive business growth.

Skills

• Communication
• Written communication
• Client Relations
• Contact Centers
• Market Analysis
• Negotiation
• Presentation Skill
• Sales Acumen
• Sales Processes
• Software Solutions

Requirements

• Job Role Sales Manager - Contact Center Software Solutions
• Job Type Full Time
• Workplace Type Onsite
• Industry Software Development

Secondary locations

About

Not provided

Responsibilities

• Sales & Business Development: Identify and engage potential clients in India/Kerala, promoting our contact center software solutions.
• Client Engagement: Conduct meetings, presentations, and demos to understand client needs and offer tailored solutions.
• Lead Generation & Management: Build and maintain a robust pipeline of prospects through networking, research, and referrals.
• Travel: Travel within the region to meet clients and close sales opportunities.
• Closure & Negotiation: Manage end-to-end sales processes, including proposals, negotiations, and contract closures.
• Relationship Management: Establish long-term relationships with clients, ensuring customer satisfaction and fostering repeat business.
• Market Analysis: Stay updated on market trends, competitor activities, and emerging opportunities in the contact center software domain.
• Collaboration: Work closely with technical and support teams to ensure successful project delivery and post-sale support.

Other Requirements

• Experience: Minimum 5 years of proven experience in selling contact center software solutions.
• Sales Acumen: Strong ability to identify opportunities, influence decisions, and close deals effectively.
• Communication: Excellent verbal and written communication skills with the ability to present complex solutions clearly.
• Networking: Proven track record of building and maintaining professional relationships.
• Travel: Willingness to travel frequently to meet potential clients.
• Technical Knowledge: Basic understanding of contact center technologies, CTI, IVR, and CRM systems preferred
• BPO: Candidates with BPO experience will have an added advantage.
• Education: Bachelor’s degree in Business Administration, IT, or a related field (MBA preferred)

Good to have

Not provided

About the Company

Voxtron is based in Dubai , U.A.E and has offices/affiliates in Qatar, India, Germany, Austria, Belgium, Italy, Turkey, Tunisia, Hong Kong, Portugal and Thailand.

For over a decade, we have been providing affordable customer engagement optimization solutions in partnership with leading technology vendors such as Enghouse interactive, SAGE, Verint, Clarabridge, Odoo, Microsoft etc. This wide portfolio places us in a unique position to offer customers and partners a complete, fully-featured solutions.

Our customers include Government organizations, Outsourcing companies, Corporates, Financial and Insurance organizations etc. Voxtron specializes in providing customer engagement/interaction optimization solutions such as Omni Channel Contact Centers, Self service applications, ERP / CRM solutions, Attendant Operator Consoles, Workforce Optimization Suite, Messaging Solutions, Social Media monitoring etc. These solutions help organizations enrich customer interactions, improve business processes, and optimize their workforce in order to enhance loyalty, increase revenue, mitigate risk, and manage operational costs. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. Our solutions are based on the realization of numerous projects and the needs of our customers. Solutions today are rarely simple — they demand technologies from a range of vendors plus skills across a number of disciplines. We have highly skilled, highly experienced, highly competent resources to deliver the most challenging projects. Our involvement spans consulting, design, implementation and comprehensive post-sales support, including 24/7 cover and a quick response time, which is unmatched and unique to the region.